FAQ’s

The standard check-in time is 4:00pm and check-out time is 12:00pm EST. Early check-in is accessible pending room availability. If the option for early check-in is not available, The Mansion at Glen Cove is happy to hold the guest's belongings until check-in. For guests seeking a later check-out time, we ask that you inquire at the Front Office on the eve of your departure to confirm if this option is available.

Yes. Please note that, in addition to the cost of the delivery service provider, hotel handling fees may be applied.

In order to protect the privacy of our guests, we do not allow any professional photography or videography in the hotel's public spaces and courtyard without prior written permission from the hotel. For additional details on filming, please refer to our Production page. For more information, please email info@glencovemansion.com

Guests must be 18 years or older with a valid form of ID to check-in to The Mansion at Glen Cove.

The hotel has an outdoor Pool Club, which opens from Memorial Day weekend to Labor Day weekend. The spa and indoor pool are currently under renovation until further notice.

Yes. The Mansion at Glen Cove will accept guests' packages up to three (3) days prior to their arrival*. Stored packages can be picked up at the hotel’s Front Desk. In our effort to accommodate all guests, we ask that shipments do not arrive earlier than three (3) days prior to arrival. Storage fees will be applied for earlier deliveries.

The Mansion at Glen Cove is proud to be an ADA-compliant, accessible hotel. Our rooms are tailored to meet the needs of all our guests, and our staff is trained to provide the most inviting hospitality in Glen Cove, New York. Our ADA-compliant features include: Lowered entry door viewer and signage for utmost convenience and security; folding closet doors and racks for easy access; spacious bathrooms with outward-swinging doors and beveled floor saddle, handicap toilets, handheld shower heads, and choice of roll-in shower stall and tub with grab bars; lever handles on sink and doors; elevated safe; strobe light smoke detector; and telephone for hearing impaired, as well as wheelchairs and crutches on request.

Parking is available and complimentary to all guests of The Mansion at Glen Cove.

We do not provide airport shuttle service. We recommend reserving a private car in advance for your transportation to and from the airport. These arrangements can be made through the concierge desk by calling (646) 518-8771 or emailing us at info@glencovemansion.com.

Yes, please visit here to view our selection of amenities. 

Any guest requesting to pay the room, tax or all charges for a guest is required to fill out a credit card authorization form, which can be offered through the reservations office at the time of booking or upon arrival by providing an imprint of their credit card, with their approved signature, authorizing the charges.

Connecting rooms are based upon availability. We will do everything possible to honor requests for connecting rooms.

The Mansion at Glen Cove offers daily breakfast dining option for all guests. Guests are also welcome to visit the front desk and purchase New York chef-stocked vending machine prepared fresh daily by FelFel.

Professional babysitting services can be arranged for guests. The Mansion concierge team at our Front Desk will provide additional assistance upon request.

Absolutely. We welcome family travelers to The Mansion at Glen Cove and our location puts you within close proximity of numerous exciting attractions to enjoy in Long Island’s Gold Coast with kids. The hotel offers several different room categories to choose from to accommodate your family’s needs.

Rollaway beds are $100 per night (excluding taxes). Rollaway beds can only be placed in suites and guest rooms with king beds. We cannot accommodate a rollaway bed in rooms that are already furnished with two beds.

The hotel welcomes small dogs up to 40 lbs. A pet waiver and $50 daily non-refundable cleaning fee are required at check-in.

Pets are not allowed in the hotel's public areas and must be kept in a caged carrying case when taken to and from guest's room. Pets may not be left unattended in guest rooms. The hotel reserves the right to exclude all other pets or dogs that exhibit an aggressive nature or have caused damage. By signing a pet waiver, guests agree to pay for any damage caused by their pet.

The Mansion at Glen Cove upholds a 48-hour cancellation policy before guaranteed check-in time at 4 PM EST if you did not book a non-refundable rate. Please arrange cancellations by 4:00 pm (local time) two days prior to arrival to avoid payment of one night's room and taxes. Guests are asked to retain their hotel issued cancellation number in the event they are unable to stay with us.

Yes, The Mansion at Glen Cove offers a 100% smoke-free environment for our guests. A deep cleaning fee of $500 is applied to the folio of guests who smoke in our guest rooms and suites.